COVID-19 Frequently Asked Questions

Aloha from Kailua,

Our Kailua shop will be closed until further notice {due to the state order to shelter in place until April 30th}. We are experiencing an increased demand for our alcohol hand sanitizers and are working on producing these daily to make them available for all.

Our online shop will remain open at Lanikai.com where your favorite Lanikai items can be ordered and shipped. You may also place an order by phone and pick up at the shop.

Be safe, be healthy and thank you as always for your support.

What are your hours?
Our Kailua store is closed. You may shop online 24-7. Please allow 5-7 days for processing and shipping.

Can I order Lanikai products online and pick them up at the store in Kailua?
Yes you can. You may shop for your favorite Lanikai products in a couple of ways:

~ Shop online and we’ll ship your order out to you. U.S. domestic orders only during this time.

~ Shop online and pick up your items in the store the following day with no shipping charges.  A sales associate will phone you or email you to let you know when your order is ready. You will not be charged for shipping but you must type in the coupon code storepickup (all one word!) when checking out.  Please include a note when checking out letting us know you prefer to pick up your order.

~ You may also enter another coupon code in addition to storepickup should you have one.

Can I call you and place an order?
Yes you can! If we’re not there to answer please leave a detailed message with your name and phone number and we’ll give you a call right back. Our phone number is 808~262-3260.

Do you have hand sanitizers in stock?
Yes we have our gel sanitizers in stock. You can order them online or by phone. You can find the sanitizers under the Lanikai Home tab.We expect our spray sanitizers to be back in stock mid April.

What’s the alcohol content in your sanitizers?
Our sanitizer is 68% alcohol and kills 99.9% of germs and bacteria. The spray sanitizer can be used on surfaces too. Our sanitizers are enriched with moisturizing aloe vera that keeps skin from drying out. They’re available in lots of favorite Lanikai scents.

Are you shipping international orders?
Unfortunately due to COVID-19, we are only shipping orders to the domestic US. We apologize for any inconveniences, but will resume international shipping as soon as possible.

Will you still feature sales and specials on your products?
Yes, definitely. Please sign up for our newsletter or join us on instagram or facebook to hear about specials and promotions.

Are there any items you may discontinue at this time?
There may be items where we cannot get materials or ingredients because of the COVID-19 disruption to the supply chain. If this happens we will mark items as out of stock.