Return and Exchange Guidelines for Lanikai Bath and Body:

At Lanikai Bath and Body, we understand that each of our hand-crafted products is unique, and we are committed to ensuring your complete satisfaction. In case you find it necessary to return an item, please review the guidelines below:

    • Condition of Items: To be eligible for a return or exchange in the form of a store credit, all products must be in the state you received them: unopened, with original tags and packaging intact.

    • Time Frame for Returns: You have up to 7 business days from the date of receipt to return items for store credit (excluding shipping costs). This applies only to regular-priced items and the products must be in perfect condition for resale.  Please email info@lanikaibathandbody.com regarding items you would like to exchange.

    • In Store Exchanges: A receipt is required and must be within 14 days of purchase.

  • Processing Returns and Exchanges: After receiving your returned item, please allow up to two weeks for us to process your exchange. Store credit will be made in the form of a gift card sent to your email.

  • Cancellation: Orders are processed as soon as they are received; cancellations cannot be made once an order is placed.

  • Shipping and Handling: We do not refund shipping and handling charges, and these costs are non-refundable for both initial and return shipping.

  • International Orders: Due to high shipping costs, international orders are not eligible for returns.

  • Refunds: Cash refunds are made if an item has been received in a damaged condition. If a refund is made for items that may have been damaged, it will be credited to your original method of payment.

  • Return Address: Please send all items to the address below and include your name, address, and order number.

    Lanikai Bath and Body
    Returns and Exchanges
    600 Kailua Road, No. 119
    Kailua, Hawaii 96734.

  • Sale Items: All items purchased on sale are considered final and are not eligible for returns or exchanges.

For any questions or additional information regarding your order, please contact us at info@lanikaibathandbody.com.

Thank you for choosing Lanikai Bath and Body. Mahalo!