Return & Exchange Policy

At Lanikai Bath and Body, we take great care in crafting high-quality, fresh products inspired by the beauty of Hawaiʻi.  Because our products are personal care items, we follow the the return and refund policy below to help ensure product integrity. Mahalo!
Returns
For safety reasons, we do not accept returns on opened or used personal care products.

We may accept returns under the following conditions:
  • Item is unused, unopened, and in original packaging
  • Return is requested within 14 days of purchase, please contact us with reason for return within 5 days of delivery at: aloha@lanikaibathandbody.com
  • Proof of purchase (receipt or order confirmation) is provided
Approved returns will be refunded to the original form of payment.

Sale Items: All items purchased on sale are considered final and are not eligible for returns or exchanges.

Exchanges

We’re happy to offer exchanges if:
  • The item is unused and unopened
  • The request is made within 14 days of purchase. Please contact us with reason for exchange within 5 days of delivery at: aloha@lanikaibathandbody.com
  • Proof of purchase (receipt or order confirmation) is provided
If you’re unsure about a fragrance or product, we recommend contacting us prior to purchase—we’re always happy to help guide you.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery at:aloha@lanikaibathandbody.com

Include:
  • Your order number
  • Photos of the item(s) and packaging
We will gladly replace the item or issue a refund.
Fragrance & Product Expectations

Our products are made with natural ingredients and lighter fragrance profiles. Because of this:
  • Scent strength may be more subtle than traditional products
  • Fragrance perception may vary from person to person
We are unable to accept returns based on fragrance preference once a product has been opened, but please reach out—we want you to love your experience and will do our best to make it right.
Shipping Costs
  • Original shipping charges are non-refundable
  • Customers are responsible for return shipping costs unless the item is damaged or incorrect

Our Promise

Your satisfaction is important to us. If you have any concerns, please reach out—we are committed to providing a thoughtful and supportive customer experience.

Return Address
Please send all items to the address below and include your name, address, and order number.

Lanikai Bath and Body
Returns and Exchanges
600 Kailua Road, No. 119
Kailua, Hawaii 96734.

Thank you for choosing Lanikai Bath and Body. Mahalo!